General information about PayByPhone
Is the use of PayByPhone free of charge?
The installation of the app is free of charge. In the PayByPhone Basic version, there is no registration fee or basic fee. A service fee will be charged for each parking event. This fee can be up to 10 % of the parking fee. The indication of the parking fee in the app includes the service fee. The service fee depends on the respective location. You can find detailed information at the pay and display ticket machine or on our website.
Do I have to login or register in the app?
No, you can pay with PayByPhone spontaneously and without registration. All you have to do is activate your smartphone number before paying. With this activation, the bill will then be conveniently charged to your smartphone bill or your prepaid balance.
Where can I use PayByPhone in Germany?
PayByPhone is currently available in over 230 cities in Germany: from Aachen to Zirndorf, from inner-city car parks to parking garages all the way to airports. We are working on constantly expanding our offer, both in Germany and in Europe. You can find an overview of our locations on our website.
Which mobile communication providers allow the billing via smartphone bill or prepaid balance?
In order to make billing as easy as possible for you, we have entered into cooperations with TELEKOM, VODAFONE, O2 and MOBILCOM DEBITEL.
The provider 1&1 does not yet support services like ours. But you can also use PayByPhone with a smartphone contract with 1&1: Simply register and switch to another payment method.
What payment methods are currently available?
Currently you can pay via smartphone bill, prepaid balance, PayPal and credit card. Our service currently supports Visa and Mastercard.
How will the ticket inspector know that I have purchased a pay and display ticket via smartphone?
The city’s ticket inspectors not only check whether a pay and display ticket is in the car, but also check whether a PayByPhone ticket has been booked using a digital license plate query. One exception: Sometimes a toll sticker must be deposited to inform the ticket inspectors.
If parking in a city is offered via PayByPhone, police and public order office get special training to check digital tickets as well.
PayByPhone is not yet available in my town. When will my town be added?
Of course, we are working hard to be able to offer our services in every town. We are therefore also in contact with all towns. If you want to know exactly whether your town will soon become a PayByPhone town, please send an e-mail to email@example.com.
How does redemption of parking credits by code work?
In the app, go to the voucher area and enter your code. You have a flyer with a QR code? Then simply scan in the QR code. The parking credit is deposited in your account with a click on “Redeem”.
The next time you purchase a pay and display ticket via the app, the credit will automatically be deducted from the parking fees.
Where can I see how much parking credit is left?
You currently cannot see how much credit you have already used. The initial parking credit amount will still be displayed in the voucher history.
Park and pay via SMS
How does parking and payment via SMS work?
It works with a single SMS. All you need for this:
- The parking zone: This is also the phone number to which the text message is sent.
- Your license plate – without spaces and separators. Simply enter letters and numbers one after the other
- The specification of the selected time. You will find these on the pay and display ticket machine. 30 minutes, for example, is: .30
Important: Do not forget the period before the number.
Simply send your license plate number and your desired parking time – separated simply by a period – to the speed dial number. Example SMS for Berlin and 45 minutes parking time: BKM123.45
You will receive a confirmation SMS within a few seconds. Before the parking time expires, you will be reminded via SMS and can then extend your parking time with the same procedure.
Exceptions: Lauf, Wolfratshausen, Paderborn and Bad Honnef. In this case, the zone number must also be indicated before the license plate. Analogous to the parking time, also separated from the license plate with a period (.). Example: 3.ABC123.30
I received an error message via SMS. What can I do?
The most important thing in case of an error message is to first of all keep calm.
Then please check your entry: car license plates must be written without spaces and separators, and a period (.) must be entered before the time.
Why has my SMS payment been rejected?
Please check whether your mobile communication provider has set up a so-called third-party lock that does not allow payment with PayByPhone. In this case, please activate PayByPhone via the hotline of your mobile communication provider. If there is no third-party lock, please check if the prepaid balance is sufficient.
Notice: The provider 1&1 does not yet support services like ours.
Parking and payment via app
How does the start-stop function work?
With the start-stop function you remain flexible and only pay for as much parking time as you actually use. And it’s that simple:
Select your desired parking zone. If not available, enter your license plate number and click on “Switch to Start/Stop”. To start your parking process, simply click on “Start” within the green circle and confirm the parking process with “Yes”. Your parking ticket is then valid and valid. To end the parking process, simply click on “Stop” within the red circle. The start-stop function is not available at all PayByPhone locations.
In which cities does the start-stop function currently exist?
In currently over 120 cities: In Ahlen, Annaberg-Buchholz, Arnsberg, Aschaffenburg, Augsburg, Bad Harzburg, Bad Homburg, Bad Honnef, Bad Kreuznach, Bad Langensalza, Bad Nauheim, Bad Neuenahr-Ahrweiler, Bad Oldesloe, Bad Vilbel, Bamberg, Bergheim, Bergisch Gladbach, Berlin, Bernau, Bernkastel-Kues, Bielefeld, Bingen, Bocholt, Bonn, Borken, Borkum, Brandenburg a.d. Havel, Braunschweig, Buchholz in der Nordheide, Castrop Rauxel, Coburg, Coesfeld, Cottbus, Cuxhaven, Dachau, Dahlem, Detmold, Dieburg, Dinslaken, Dormagen, Dortmund, Düsseldorf, Emden, Emsdetten, Erding, Eschwege, Eschweiler, Ettlingen, Euskirchen, Eutin, Free Hanseatic City of Bremen, Glückstadt, Görlitz, Goslar, Hagen, Hamburg, Hameln, Hanau, Hanover, Hannoversch Münden, Hattingen, Heidenheim, Heilbad Heiligenstadt, Hildesheim, Horb am Neckar, Ibbenbühren, Ilmenau, Jena, Kaiserslautern, Kamp-Lintfort, Kassel, Kiel, Kirchheim, Cologne, Königswinter, Kulmbach, Landau in der Pfalz, Leipzig, Lemgo, Leonberg, Lingen, Lübbenau, Lübeck, Mainz, Markkleeberg, Mauth, Mayen, Meiningen, Menden, Meppen, Moers, Möhnesee, Mühldorf am Inn, Nauen, Nohfelden-Bosen, Nordhorn, Nuremberg, Oberhof, Oberstdorf, Osnabrück, Paderborn, Penzberg, Pirmasens, Potsdam, Pulheim, Rheinbach, Rostock, Rudolstadt, Saalfeld, Scharbeutz, Sonneberg, Steinach, Straubing, Sulzbach-Rosenberg, Tauberbischofsheim, Templin, Uelzen, Ulm, Viersen, Wasserburg am Inn, Wedel, Wegberg, Weilheim a.d. Teck, Weißenfels, Werl, Wetzlar, Wiesbaden, Witten, Wolfsburg, Worms and Zittau. New cities are added every month.
How do I start a parking event in the app?
The map in the app shows your current parking zone highlighted in color. Select the parking zone. In the next step, enter your license plate number and select your desired parking time. After clicking on “Next”, you will get an overview to check your pay and display ticket. Book your valid pay and display ticket by clicking on “Pay now”. For non-registered users, billing takes place via smartphone bill or prepaid balance.
Where can I view my parking events in the app?
All parking events can be found in the app in the “Transactions” section.
You will also receive a transaction overview in the https://account.paybyphone-parken.de portal. For this you have to register.
How can I tell from the app that I have a valid pay and display ticket?
Immediately after purchasing the pay and display ticket you will see the success message “Your pay and display ticket has been paid for”. In addition, the parking surveillance of the city is informed about the parking event.
In which cities do I need a parking sticker?
All information on the parking sticker can be found here: paybyphone-parken.de/en/parking-sticker.
Where can I get my parking ticker?
You can get your toll sticker here: paybyphone-parken.de/en/parking-sticker.
I have entered my pay and display ticket incorrectly; can I cancel the pay and display ticket?
Unfortunately, there is no easy cancellation option. With your pay and display ticket you have purchased a real, valid pay and display ticket and your parking event is already stored in the city’s accounting system in a revision-proof manner.
This makes a subsequent change or cancellation via the app no longer possible. For a refund of the pay and display ticket, download the appropriate parking receipt at account.paybyphone-parken.de and contact the appropriate public order office.
I got a parking ticket despite valid pay and display ticket. What can I do?
That is annoying. We try to avoid this from the start by making sure that police and public order authorities in PayByPhone cities are trained to also check digital tickets.
Log onto our portal account.paybyphone-parken.de. Under the heading “Transactions”, you can download a receipt for your pay and display ticket and use it to contact the public order office. There, the transaction can be traced using the PIN.
Please note that some cities require a parking sticker as information for the ticket inspectors. You can find information on the parking sticker here.
Why has my payment been rejected?
Payment will be rejected if…
a) your prepaid balance is not sufficient to pay for the pay and display ticket,
b) your mobile communication provider has set up a so-called “third-party lock”.
You can then simply activate PayByPhone via the hotline of your mobile communication provider.
c) your SEPA direct debit data are invalid, or
d) your credit card details are invalid.
I cannot pay via SEPA transfer. What can I do?
Please check if you have any outstanding payments. If this is the case, you will also have received an e-mail from us. Please check your inbox. Please contact firstname.lastname@example.org
My PayByPhone account
How do I delete my account?
You can delete your PayByPhone account at account.paybyphone-parken.de/en/registration/profile/delete/.
Where can I store my payment details?
Your payment details are stored in the app in your profile. For this, you have to register with your e-mail address. You can also add, delete and select standard payment methods in the portal in the menu item “Payment”. You can choose between PayPal and credit card.
How can I change or delete my license plate number?
You can change your license plate before you book the pay and display ticket. If you select your parking time in the app, you will see your currently selected license plate number above. If you select this, you will be taken to the input section and can change your license plate number.
With iOS, you can delete your license plate by wiping it to the left. The “Delete” button will appear. With Android, you can keep the license plate pressed until a “Delete” sign appears in the bar at the top.
How can I change my email address?
Unfortunately, technical reasons currently prevent changing e-mail addresses. However, we are working on making this feature available as soon as possible.
How do I change my phone number?
Please log in at account.paybyphone-parken.de. Use your previous email address and password. Click on “Smartphone numbers” in the menu on the left. Here you can delete phone numbers and add a new phone number.
Prices and fees
How much does it cost to use PayByPhone?
You can download PayByPhone for free. Service fees may apply in addition to the cost of the parking ticket. These are displayed separately in the app when the parking ticket is booked. As a rule – currently for 168 cities – 10 % of the respective parking fee is charged as an additional service fee. Example: If the parking ticket costs 1 €, an additional 10 ct will be charged and 1.10 € will be debited from the app.. Here you will find an overview of the fees by location: paybyphone-parken.de/en/fees.