Your questions about PayByPhone

Frequently asked questions:

I forgot my password. What can I do?

You can reset your password at .

How do I change my phone number?

Please log in at Use your previous email address and password. Click on “Smartphone numbers” in the menu on the left. Here you can delete phone numbers and add a new phone number.

I have entered my pay and display ticket incorrectly; can I cancel the pay and display ticket?

Unfortunately, there is no easy cancellation option. With your pay and display ticket you have purchased a real, valid pay and display ticket and your parking event is already stored in the city’s accounting system in a revision-proof manner.

This makes a subsequent change or cancellation via the app no longer possible. For a refund of the pay and display ticket, download the parking receipt and contact the appropriate public order office.