Your questions about PayByPhone

Frequently asked questions:

You can reset your password at .

Please log in at Use your previous email address and password. Click on “Smartphone numbers” in the menu on the left. Here you can delete phone numbers and add a new phone number.

Unfortunately, there is no easy cancellation option. With your pay and display ticket you have purchased a real, valid pay and display ticket and your parking event is already stored in the city’s accounting system in a revision-proof manner.

This makes a subsequent change or cancellation via the app no longer possible. For a refund of the pay and display ticket, download the parking receipt and contact the appropriate public order office.