Your questions about PayByPhone

Frequently asked questions:

I forgot my password. What can I do?

You can reset your password at account.paybyphone-parken.de/en/reset-password .

How do I change my phone number?

Please log in at account.paybyphone-parken.de. Use your previous email address and password. Click on “Smartphone numbers” in the menu on the left. Here you can delete phone numbers and add a new phone number.

I have entered my pay and display ticket incorrectly; can I cancel the pay and display ticket?

Unfortunately, there is no easy cancellation option. With your pay and display ticket you have purchased a real, valid pay and display ticket and your parking event is already stored in the city’s accounting system in a revision-proof manner.

This makes a subsequent change or cancellation via the app no longer possible. For a refund of the pay and display ticket, download the parking receipt and contact the appropriate public order office.